Welcom to Zospower General FAQs

Company FAQS

Frequently asked questions about the process, payment method, settlement currency, and after-sales support of ordering forklift batteries from zospower.

What's the Zospower?

Shanghai Zhongsheng Industrial Co., Ltd. is a comprehensive company specializing in the research and development,design,production, and sales of high-end lead-acid batteries, high-end lithium batteries, high-end power equipment, and other energy technology products.

What‘s the Zospower's main business?

Zospower’s main business includes:
1. Supplying various types of lithium batteries and lead-acid batteries, battery charger, battery parts, etc.
2. Offering customized battery packs based on customer needs.
3. Providing testing, maintenance and battery management services. Zospower has a one-stop solution for all your power needs. Our high quality products have been used in many areas such as forklifts, etc.

What‘s the Zospower's payment methods?

Zospower supports various payment methods:
1. T/T – Most common method for oversea trade.
2. Alibaba – Convenient for sample orders on Alibaba.
3. Western Union or Paypal – Alternative for small amount payments.
4. L/C – Only available for bulk orders.
5. AliPay or WeChat Pay – For domestic transactions in mainland China.
If you have any questions about payments, please contact our sales team and we will suggest suitable solutions.

How about the Zospower's Technical Support?

1. Choosing suitable battery types, capacities and pack configurations for specific applications.
2. Battery system planning and design for complex application scenarios.
3. Customized lithium battery packs for unique size, voltage or capacity requirements.
4. Solving technical issues with battery charging, discharging or system integration.

What‘s the Zospower's After-sales Service?

1. Customized battery maintenance plans based on specific needs.
2. Product repair or replacement services if batteries fail within the warranty period.
3. Upon receiving the ordered product,please contact our after-sales service team if you have any product issues or support needs.
4. If the buyer is responsible for shipping, and there are any issues such as damage to the product upon receipt, it is the buyer's responsibility.
5. If the seller is responsible for shipping, and there are any issues such as damage to the product upon receipt, it is the seller's responsibility.

How to determine the order information?

1. Confirm the order product model, voltage, capacity, or primary battery product nameplate;
2. Determine the product specifications of the order, and provide the forklift nameplate to confirm which brand of forklift is suitable, or the product size (length*width*height mm)
3. Determine the quantity of the order product.

How to determine the unit price of the order?

1. The unit price of a single product;
2. The unit price of a single product in batches;

How to determine the delivery time for an order?

1. In stock: 1-3 working days.
2. Out of stock: 7-10 working days.
3. Bulk orders: The delivery lead time for bulk orders depends on the order type and quantity of the products. Generally, it takes 10-15 working days.

What are the payment terms for purchase battery products??

1. In stock: Full payment is required before shipment.
2. Out of stock: 30% prepayment is required for out of stock orders. Production will be arranged after receiving the advance payment. Notifications will be sent prior to shipment and full payment must be made prior to shipment.

Which currencies are supported for settlement?

US Dollar (USD), Euro (EUR), Chinese Yuan (CNY)

Is it possible to modify the order after purchasing battery products??

1. For orders with the product in stock, the order can be modified before shipment, and production can be rearranged accordingly.
2. For orders without available stock, both parties can confirm and modify the product specifications before payment. If there is a price difference, the buyer can pay the additional amount.
3. For orders without available stock, after confirmation by both parties and payment by the buyer, the possibility of modifying the order depends on the seller's actual production progress. If modifications incur additional costs, the buyer will be responsible for covering them.

About product use and maintenance

Before use, please read the product's user and maintenance manual carefully and strictly follow its instructions for use, maintenance, and care.

Boost Your Forklift Performance with Reliable Batteries!

Discover our exceptional range of batteries designed specifically for forklifts at Zospower. We specialize in providing high-quality power solutions that optimize the performance of your forklift fleet